Open to new opportunities
UX Content Strategy · AI Content Architecture
I design content systems that reduce complexity, sharpen decision-making, and hold up at enterprise scale.
↓ Download resume View full CV →Current Role
Sr. Manager, UX Content Strategy
Organization
Charles Schwab
Focus Areas
AI Governance · Content Systems · Voice Architecture
Education
MA, Professional Writing — Carnegie Mellon
Good content strategy makes complex systems easier to use and easier to scale.
My work focuses on the content layer of enterprise products: the language, structure, and standards that determine whether information is clear, consistent, and actionable.
I build systems that teams can actually use. That means writing standards with enough specificity to guide real decisions, information architecture that reflects how users think, and governance frameworks that hold up inside real organizational constraints.
I've spent the past decade at financial services and healthcare companies. The work tends to involve high content complexity, real regulatory constraints, and organizations that need to move from ad hoc to systematic.
Scaling Talent Architecture with AI-Assisted Content Strategy
Transformed a fractured competency framework into a governance-ready talent architecture — approved at the C-suite and live for the 2026 review cycle.
From Stranded Artifact to Living Standard: Schwab UX Writing Guide
Migrating a fragmented SharePoint doc into the Everest design system drove a 10x increase in monthly visits and seeded an AI-assisted writing tool.
Schwab Answer Widgets: Scaling Self-Service from 50 to 557
Built the content infrastructure from scratch — 557 widgets across 101 experiences, delivered six weeks ahead of schedule with 605K user interactions by year end.
McKesson.com Content Enhancement: 1,500-Page Audit to 82% Lead Lift
Audited 1,500 pages, navigated Brand vs. SEO tension, and produced a digital writing guide that held the balance. Form leads improved 82% YoY.
Open to senior content strategy and AI content roles. If that's what you're hiring for, let's talk.